Refund & Cancellation Policy

Fair refunds and honest guarantees.

Clear terms for order cancellations, payment refunds, and quality claims.

Last updated August 2026

01Cancellation before preparation

You can cancel your order free of charge up to 2 hours before your requested delivery window opens.

02Cancellation after preparation

Once our florists have begun crafting your arrangement, a 50% cancellation fee applies to cover fresh flower materials and labor.

03Card (Stripe) & bKash payment refunds

Approved refunds for online card payments (processed via Stripe) or bKash payments will be credited back to your original payment channel within 3 to 7 business days.

04Failed or rejected bKash payments

If a submitted bKash Transaction ID (TrxID) cannot be verified, is invalid, or is rejected by admin verification, the order remains pending and unpaid. Our team will contact you to resolve or re-submit.

05Unsuccessful card transactions

If a Stripe card transaction fails or is declined at checkout, no charges are settled to your account. Any temporary bank authorization hold is released automatically by your card issuer.

06Cash on Delivery (COD) orders

COD orders may be cancelled prior to dispatch. Refusing a COD delivery at the door without valid quality cause may result in restriction from future Cash on Delivery ordering.

07Damaged or wilted stems (5-Day Freshness Guarantee)

If your arrangement arrives damaged or fades before day 5, send a photo to support@bloom-flowers.store or call +40 754 672 549. We will immediately replace the bouquet or issue a full refund — no receipts or arguments required.

08How to request support or cancellations

To cancel an order or report a problem with a delivered bouquet, email support@bloom-flowers.store or call +40 754 672 549.